Contact information

Contact Information

Operating entity: BINGAI SOLUTIONS LTD

Trading name: Woven Rove

Company registration number: 16557452

Registered in: England and Wales

Email: support@wovenrove.com
Phone: +44 7871 312201
Website: wovenrove.com

Support hours

Our customer support team follows the hours below, so you know when to expect a reply:

London time: Monday to Friday, 09:00–18:00, excluding UK public holidays.
China Standard Time: 16:00–01:00 the following day (17:00–02:00 when the UK is on Greenwich Mean Time).

We aim to reply to emails within 1–2 business days. If we cannot take your call, please leave a message with your order number and we will call you back on the next business day.

Returns

Returns are received at our own returns facility. The full address is published on our Returns & Exchanges Policy:

Woven Rove Returns
Building 23, Tianfu Changdao Park
Wuhou District, Chengdu
Sichuan, China

Our full Privacy Policy, Returns & Exchanges Policy, Shipping Policy and Payment Policy set out the terms that apply to your order.

Contact information