Monitored Monday to Friday, 09:00–18:00 London time, excluding UK public holidays. We aim to reply within 1–2 business days.
Contact
For questions about our woven bags, an order, delivery, a return or a payment, please get in touch. If you are contacting us about an order, include your order number so we can help you more quickly. We are a small team and every message is read by a person, not a bot.
Telephone
+44 7871 312201
If we are unable to take your call, please leave a message with your order number and a short description of the issue, and we will call you back on the next business day. Calls are handled in the same hours as email.
Returns
You may request a return or exchange within 14 calendar days of receiving your order. Please see the full policy for item conditions, return postage and when to send the parcel. Our full returns address is published on our Returns & Exchanges Policy — you do not need to email us to ask for it. If you would like us to confirm your return is eligible first, email us with your order number.
Returns address:
Woven Rove Returns
Building 23, Tianfu Changdao Park, Wuhou District, Chengdu, Sichuan, China
Company details
Legal name: BINGAI SOLUTIONS LTD
Company registration number: 16557452
Registered in: England and Wales
Trading name: Woven Rove
Website: wovenrove.com