Payment Policy

Last updated: 21 October 2026

1. Who you are paying

Payments on this store are received by BINGAI SOLUTIONS LTD, trading as Woven Rove, a company registered in England and Wales under company number 16557452. The name shown on your card or bank statement may appear as WOVENROVE or WOVEN ROVE.

2. Payment methods we accept

Card payments are processed securely by Shopify Payments. Depending on your device, browser and country, the following may also be offered at checkout:

Debit and credit cards
Shop Pay
Apple Pay
Google Pay

The payment methods available to you are displayed at checkout before you confirm your order. If a method is not shown, it is not available for that order. We do not accept bank transfer, cheque, cash on delivery, or payment by instalments.

3. Currency and conversion

Our store’s base currency is US dollars (USD). Prices may be presented to you in your local currency, and the currency you are charged in is shown at checkout. Where a currency conversion is applied, it is applied at checkout and the total you see before you pay is the amount charged. We do not add a currency conversion fee of our own. Your bank or card issuer may apply its own exchange rate or a foreign transaction fee, which is outside our control and is not charged by us.

4. When you are charged

When you place an order, your payment method is authorised for the order total. We capture the payment when your order is dispatched, or shortly before. If your order is cancelled before dispatch, the authorisation is released or refunded in full. You will never be charged more than the total shown on your order confirmation.

5. No additional fees from us

We do not add a card surcharge, a handling fee, a checkout service fee or a packaging fee. The price you see at checkout is the price you pay. Import VAT, customs duty and local taxes for delivery to the United Kingdom, the European Union and the United States are pre-paid by us on a delivered duty paid (DDP) basis, so you are not asked to pay clearance charges on delivery. See our Shipping Policy for details.

6. Security

All pages of this store, including checkout, are served over HTTPS with TLS encryption. Card details are entered on payment fields hosted by our payment provider and are transmitted directly to that provider. We never see or store your full card number, security code or full bank details on our own systems. Payment processing and card data handling are carried out by providers that maintain PCI DSS compliance.

7. Refunds and reversals

Refunds are issued to the original payment method only. We aim to process them within 5–7 business days of approving the refund (or, for a return, of inspecting the returned item). Your bank or card issuer may take additional days to display the credit. We cannot refund to a different card, a different person or a different payment method. See our Returns & Exchanges Policy for the conditions that apply.

8. Declined, failed or reversed payments

If your payment is declined, the order is not confirmed and no goods are dispatched. You can retry with the same or a different method. If a payment is later reversed or charged back, we will contact you to resolve it; if the order has not yet been dispatched, it will be held or cancelled.

9. Prices and price changes

Prices are shown on each product page and confirmed at checkout. We may change prices at any time, but a change never affects an order you have already placed. Where a pricing or typographical error is obvious and material, we may cancel the order and refund you in full rather than fulfil it at the incorrect price.

10. Questions or disputes about a charge

If you do not recognise a charge, or believe you have been charged incorrectly, contact us before raising a dispute with your bank — we can usually resolve it faster. Email support@wovenrove.com with your order number and the date and amount of the charge. We reply within 1–2 business days.