Terms of Service

Effective date: 1 September 2026

These Terms of Service govern your use of wavenrove.com and purchases made from Woven Rove. By accessing our website, creating an account, or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy, and Returns & Exchanges Policy.

1. About Woven Rove

Woven Rove operates wavenrove.com and offers woven bags, accessories, and related products.

Email: support@wavenrove.com
Phone: +44 7871 312201

2. Eligibility and Accounts

You must have the legal capacity to enter into a binding contract in your jurisdiction. If you create an account, you are responsible for providing accurate information, protecting your login details, and notifying us promptly of suspected unauthorised use.

We may suspend access where reasonably necessary to protect customers, investigate fraud, comply with the law, or maintain the security of our services.

3. Product Information

We aim to present product descriptions, materials, colours, dimensions, availability, and images accurately. Minor variations may occur because of screen settings, lighting, woven or natural materials, production methods, and manual measurement.

Product images are illustrative. Variations that do not materially affect a product’s identity, quality, or intended use are not defects. This does not limit your rights where goods are faulty, damaged, incorrect, unsafe, or materially different from their description.

4. Prices, Taxes and Currency

Prices are displayed in the currency selected on the website. The final price, shipping charges, taxes, duties, discounts, and other applicable charges will be shown at checkout before payment.

Currency conversions displayed by Shopify or a payment provider may be indicative. Your bank or card issuer may apply its own conversion rate or fees.

If an obvious pricing or listing error occurs, we may contact you before accepting or fulfilling the order. We will not charge a corrected price without your agreement.

5. Orders and Contract Formation

Submitting an order is an offer to purchase. An automated order acknowledgement confirms receipt but does not necessarily mean that the order has been accepted.

A binding sales contract is formed when we expressly accept the order or dispatch the goods, whichever occurs first.

We may decline an order for legitimate reasons, including unavailable stock, payment failure, suspected fraud, delivery restrictions, or an obvious listing error. If payment has been taken for an order we cannot accept, we will issue a refund.

6. Payment

Payments are processed by Shopify and authorised payment providers. You agree to provide current and accurate payment and billing information and confirm that you are authorised to use the selected payment method.

Payment methods may vary by country. Payment providers may apply their own terms and security checks.

7. Promotions and Discounts

Promotions are subject to the conditions stated with the offer. Unless stated otherwise, discount codes cannot be exchanged for cash, combined with other promotions, or applied retrospectively.

We may correct or withdraw a promotion where reasonably necessary because of error, fraud, abuse, or legal requirements. This will not unfairly affect orders already accepted.

8. Shipping and Delivery

Available destinations, delivery estimates, charges, tracking, customs information, and free-shipping thresholds are described in our Shipping Policy and at checkout.

Delivery dates are estimates unless expressly confirmed as guaranteed. Delays may occur because of customs, carriers, weather, public holidays, incorrect delivery information, or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. Please contact us promptly if an address needs to be corrected.

9. Cancellations, Returns and Refunds

Cancellations, returns, exchanges, faulty goods, and refunds are governed by our Returns & Exchanges Policy and applicable consumer law.

Nothing in these Terms removes or restricts mandatory rights relating to goods that are faulty, damaged, incorrectly supplied, unsafe, or not as described.

10. Acceptable Use

You must not misuse the website, interfere with its operation, introduce malicious code, attempt unauthorised access, commit fraud, impersonate another person, or use the website for unlawful purposes.

You must not reproduce, resell, scrape, or commercially exploit website content without prior written permission, except where permitted by law.

11. Intellectual Property

The Woven Rove name, website design, text, photographs, graphics, logos, and other original content are owned by or licensed to Woven Rove and protected by applicable intellectual-property laws.

You may access and retain website content for personal, non-commercial shopping purposes. No ownership rights are transferred to you.

12. Third-Party Services and Links

Our store may use or link to services operated by Shopify, payment providers, carriers, social platforms, and other third parties. Their services may be governed by separate terms and privacy policies.

We are not responsible for independent third-party websites that we do not control. This does not limit any responsibility that applicable law places on us for suppliers or service providers acting on our behalf.

13. Reviews and User Content

If you submit a review, image, comment, or other content, you confirm that it is accurate, lawful, and does not infringe another person’s rights.

You grant Woven Rove a non-exclusive, worldwide, royalty-free licence to display and use that content for operating and promoting the store. You retain ownership of your content.

We may moderate or remove unlawful, misleading, abusive, fraudulent, or irrelevant content.

14. Website Availability

We aim to keep the website available and secure but cannot guarantee uninterrupted or error-free access. We may temporarily restrict access for maintenance, security, technical issues, or circumstances outside our reasonable control.

15. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of mandatory consumer rights.

Where permitted by law, Woven Rove is not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses suffered by a customer purchasing mainly for commercial purposes.

If you purchase as a consumer, your statutory rights remain unaffected.

16. Privacy

Our collection and use of personal information are described in our Privacy Policy and Cookie Policy. Your information will be handled as described in those policies and as required by applicable data-protection law.

17. Changes to These Terms

We may update these Terms to reflect legal, operational, security, or service changes. The version in effect when your order is accepted will normally govern that order.

We will not make retrospective changes that unfairly reduce your rights under an existing contract.

18. Severability and Waiver

If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a right does not amount to a waiver of that right.

19. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, without depriving consumers of mandatory protections available under the laws of the country in which they normally live.

Consumers may bring proceedings in any court that has jurisdiction under applicable law. Before starting formal proceedings, please contact us so we can try to resolve the matter.

20. Contact

For questions about these Terms, contact:

Email: support@wavenrove.com
Phone: +44 7871 312201